Shipping Policy – Frosttmnie

Effective Date: January 4, 2025

At Frosttmnie, we are committed to delivering high-quality electronic products directly to your door. To ensure you have the best experience, please read through our detailed shipping policy.

1. Shipping Locations

We currently offer shipping to the United States and select international locations. Our shipping services aim to ensure fast, reliable, and safe delivery of your purchases.

  • Domestic Shipping: We ship to all U.S. states, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to certain countries. International shipping availability will be displayed at checkout based on your shipping address.

If your country is not listed during the checkout process, please contact us for assistance.

2. Processing Time

We strive to process all orders as quickly as possible. Orders are typically processed and shipped within 1-2 business days after payment confirmation. During peak periods (such as holidays or sales events), processing time may take longer. We will inform you if there are any significant delays.

Once your order is processed, you will receive an email with tracking information (if applicable) to keep you updated on your shipment’s progress.

3. Shipping Methods and Delivery Times

The shipping methods available to you will depend on your location and the products you order. The following are typical delivery times:

  • Standard Shipping: 3-7 business days (within the U.S.)
  • Expedited Shipping: 2-3 business days (within the U.S.)
  • International Shipping: 7-21 business days (varies by destination and shipping method)

Please note that delivery times are estimates and are subject to change based on factors such as weather conditions, shipping carrier delays, and holidays. We strive to ensure timely delivery, but we cannot guarantee specific delivery dates.

4. Shipping Fees

Shipping fees are calculated based on the shipping address, the weight and size of the items ordered, and the selected shipping method. The total shipping cost will be displayed at checkout before you finalize your order.

  • Free Shipping: We offer free standard shipping on orders over $50 within the contiguous United States. Free shipping is not applicable to expedited or international shipping orders.
  • Shipping Fees for International Orders: International shipping fees will vary depending on the destination country. These fees will be calculated during the checkout process.

Additional customs duties, taxes, or import fees may apply to international orders, which are the responsibility of the customer. These fees are not included in the shipping cost.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

If you experience any issues with tracking your order or if it appears to be delayed, please contact our customer service team for assistance.

6. Shipping Address

Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete shipping information.

  • Address Changes: Once an order is placed, it may not be possible to change the shipping address. If you need to make an address change, please contact us as soon as possible to determine if it can be updated before the order is shipped.

7. Lost or Damaged Items

While we take great care in packaging and shipping your items, we understand that accidents can happen. If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and provide you with a replacement or refund.

  • Lost Items: If an order is confirmed as lost by the carrier, we will offer a replacement or full refund.
  • Damaged Items: If your order arrives damaged, please take photos of the item and packaging, and contact us within 7 days of receiving the package. We will work with you to process a replacement or refund.

8. Undeliverable Packages

If a package is undeliverable due to an incorrect address, failure to collect the package, or refusal of delivery, it will be returned to us. We will contact you to resolve the issue, and you may be responsible for additional shipping charges to reship the order.

9. Shipping Delays

Please note that during high-demand periods (such as holidays), weather events, or other circumstances beyond our control, shipping may be delayed. We will notify you if there are any significant delays in processing or delivering your order.

10. Customs and Import Duties (International Orders)

For international orders, customs duties and taxes may apply. These fees are determined by your country’s customs office and are the responsibility of the customer. Frosttmnie is not responsible for any additional customs fees or taxes incurred at the destination.

We recommend that international customers check with their local customs office for specific details regarding these charges before placing an order.

11. Returns and Exchanges

For information about returning or exchanging products, please refer to our Refund and Returns Policy. We accept returns within the specified time frame if the product is in its original condition.

Contact Information
If you have any questions or need assistance regarding shipping, please contact us:

We appreciate your business and are here to provide you with the best possible shopping experience. Thank you for choosing Frosttmnie!