Refund and Returns Policy – Frosttmnie
Effective Date: January 4, 2025
At Frosttmnie, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a straightforward refund and returns policy. Please review the details below regarding our return and refund processes.
1. Eligibility for Returns
We accept returns for most products purchased directly from Frosttmnie within 30 days from the date of purchase. In order to be eligible for a return, the following conditions must be met:
- Condition of the Product: The item must be in new, unused, and unopened condition, with all original packaging, accessories, and manuals intact.
- Proof of Purchase: You must provide a receipt or proof of purchase to complete the return process.
2. Non-Returnable Items
Some items are not eligible for returns, including but not limited to:
- Opened or Used Electronics: Any items that have been used or opened (excluding defective products).
- Customized or Personalized Products: Products that have been customized or made to order.
- Software or Digital Downloads: Once opened, downloaded, or activated.
- Gift Cards: These are non-returnable and non-refundable.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at info@ratichlnie.com or call us at 607-252-7173 to initiate the return process.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and return instructions.
- Pack and Ship the Item: Carefully pack the item along with its original packaging, accessories, and manuals. Please include the Return Authorization Number on the package.
- Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a tracked shipping method to ensure the return reaches us safely.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund using the original method of payment.
- Refund Timeline: Refunds typically take 5-10 business days to process after the return is received. The time it takes for the refund to appear in your account depends on your payment provider.
- Restocking Fee: A restocking fee of up to 15% may apply for certain returned items that are opened or not in original condition.
5. Exchanges
If you wish to exchange a product for another item, we recommend initiating a return for the original product and then placing a new order for the replacement item. If the item is defective, we will assist you in processing an exchange at no additional cost.
6. Defective or Damaged Items
If your product is defective or arrives damaged, please contact us immediately upon receiving the item. We will arrange for a free return shipping label and offer a full refund, exchange, or replacement based on your preference.
7. Refunds for Gift Purchases
If you received a product as a gift and would like to return it, we can process a refund to the original purchaser’s account or provide store credit, depending on the circumstances.
8. Late or Missing Refunds
If you haven’t received your refund yet, please check your bank or credit card statement again. If the refund still hasn’t posted, please contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at info@ratichlnie.com.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team:
Frosttmnie
1833 Hinkle Deegan Lake Road
Syracuse, New York, United States
Phone: 607-252-7173
Email: info@ratichlnie.com
Website: https://ratichlnie.com
We are here to ensure that you have a positive shopping experience with Frosttmnie, and we will do our best to resolve any issues as quickly as possible. Thank you for choosing us!