Refund and Return Policy – RaticHlnie

Effective Date: February 19, 2025

At RaticHlnie, we are committed to providing a seamless and hassle-free shopping experience. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines how you can return your items and receive a refund. Please review the following terms carefully.

1. Return Policy 🔄

We offer a 30-day return window for most items purchased from RaticHlnie.com. If you’re not completely satisfied with your order, you can return the product within 30 days of receiving it, provided it meets the following conditions:

A. Eligibility for Return

  • The product must be returned in new, unused, and resalable condition.
  • The item must include all original packaging, accessories, manuals, and any promotional materials.
  • You must provide proof of purchase, such as your order number or receipt.

B. Non-Returnable Items

The following items are non-returnable:

  • Opened or used electronics (including smartphones, laptops, and tablets).
  • Personalized or custom-made products.
  • Digital content such as downloadable software, apps, or online services.
  • Hygiene-related products (e.g., headphones, earbuds, or certain home appliances).

2. How to Return an Item 📦

To initiate a return, please follow these steps:

A. Contact Us

  • Reach out to our customer service team at info@ratichlnie.com to request a Return Authorization Number (RAN) and receive instructions on how to return your product.

B. Prepare Your Return

  • Carefully repackage the item in its original packaging.
  • Include the Return Authorization Number on the return label for easy identification.

C. Ship the Item Back

  • Ship the item back to the address provided by our customer service team. Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your item reaches us safely.

3. Refund Policy 💵

Once we receive and inspect your returned item, we will process your refund according to the following terms:

A. Processing Time

  • Refunds are typically processed within 5-7 business days after we receive the returned product.
  • Refunds will be issued to your original payment method. Depending on your payment provider, it may take a few additional business days for the refund to appear in your account.

B. Refund Eligibility

  • Defective or Incorrect Items: If the product you received is damaged, defective, or does not match the item you ordered, you are eligible for a full refund or exchange at no additional cost.
  • Change of Mind: If you return an item for reasons other than defects or incorrect fulfillment, you will be refunded the purchase price minus any shipping fees.
  • Restocking Fee: A 15% restocking fee may apply to certain electronics or high-demand items, which will be deducted from your refund.

4. Exchanges 🔁

If you wish to exchange an item for a different product (such as a different size, color, or model), we recommend following the return process to return the original item and placing a new order for the exchange. Exchanges are subject to availability.

5. Damaged or Defective Items 🚨

If your product arrives damaged or defective, please follow these steps to get a replacement or refund:

A. Contact Us Immediately

  • Report the issue to our customer service team at info@ratichlnie.com within 48 hours of receiving your product.
  • Provide photos or videos of the damage or defect so we can assess the issue and resolve it quickly.

B. Return Instructions

  • We will provide you with a prepaid return shipping label for you to return the damaged or defective product at no cost.
  • Once we receive the returned item and verify the defect, we will issue a refund or send you a replacement.

6. Shipping Costs 🚚

  • Return Shipping: Unless the item is defective, damaged, or incorrect, you will be responsible for paying the return shipping costs.
  • Original Shipping Fees: If you are returning an item because of a change of mind, original shipping fees are non-refundable.
  • Free Shipping: If you received free shipping on your order and return the item, the original shipping cost will be deducted from your refund.

7. Contact Us 📞

If you have any questions, need assistance with a return or refund, or would like to check the status of your return, please contact us:

📍 Address: 1833 Hinkle Deegan Lake Road, Syracuse, New York, United States
📞 Phone: 607-252-7173
📧 Email: info@ratichlnie.com
🌐 Website: https://ratichlnie.com

We are committed to ensuring that your shopping experience with RaticHlnie is as smooth and enjoyable as possible. If you have any concerns, don’t hesitate to reach out to us. Thank you for choosing RaticHlnie, where innovation meets excellence! ⚡