Sales Policy – Frosttmnie

Effective Date: January 4, 2025

At Frosttmnie, we strive to provide the highest quality electronics and exceptional customer service. Our Sales Policy outlines the terms and conditions under which products are sold through our website. Please take a moment to review the policy carefully before making a purchase.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to keep our inventory accurate, we cannot guarantee that an item will be available at the time of your order. In the event that a product is out of stock after an order has been placed, we will notify you and either offer a suitable replacement, an estimated restock date, or a full refund.

2. Pricing

Prices on our website are in USD (United States Dollars) and are subject to change without notice. While we strive for accuracy, pricing errors may occur. If an error is discovered after your order is placed, we will notify you as soon as possible and provide the option to cancel the order or proceed with the corrected price.

  • Promotions and Discounts: Promotional discounts or offers may be available from time to time. These promotions will be outlined on our website, and eligibility may vary. Discounts cannot be applied to past orders or combined with other promotions unless specifically stated.

3. Order Processing

Once you place an order with Frosttmnie, it will be processed in accordance with our standard order fulfillment process. Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Order Confirmation: After placing your order, you will receive an email confirming your order details. If you do not receive this confirmation email, please check your spam or junk folder.
  • Shipping: Orders will be shipped according to the shipping method selected during checkout. Please refer to our Shipping Policy for more details on shipping times and costs.

4. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment options available at checkout

All payments must be made at the time of purchase. Frosttmnie reserves the right to cancel or reject any order that does not meet payment approval or fails to meet our fraud prevention checks.

5. Sales Tax

Sales tax will be applied to orders shipped to locations where it is required by law. The applicable sales tax rate will be calculated at checkout based on the delivery address.

6. Order Cancellations

You may cancel an order only if it has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, but you may initiate a return by following our Return Policy.

If you need to cancel your order, please contact us immediately at info@ratichlnie.com or call us at 607-252-7173. We will do our best to accommodate your request.

7. Refunds and Returns

Refunds will be processed in accordance with our Refund and Returns Policy. If you are not satisfied with your purchase, please refer to our policy for instructions on how to return your product and receive a refund.

8. Shipping and Delivery

We aim to provide fast and reliable shipping for all orders. Our shipping policies and fees are detailed in our Shipping Policy. The delivery times provided at checkout are estimates and are not guaranteed. We are not responsible for delays caused by third-party carriers.

  • Delivery Delays: While we strive to ship all orders promptly, external factors such as weather, holidays, and carrier delays can affect delivery times. We will notify you of any significant delays.

9. Limitation of Liability

Frosttmnie is not liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of any product. Our total liability is limited to the purchase price of the product.

10. Product Warranties

All products sold by Frosttmnie are covered by the manufacturer’s warranty, unless otherwise stated. Warranty information, including terms and duration, can be found in the product’s manual or on the manufacturer’s website. For any warranty claims, please contact our customer support team for assistance.

11. Customer Support

Our customer support team is available to assist with any questions or concerns you may have about your order. If you need help with a product, shipping, returns, or anything else, please do not hesitate to contact us:

Frosttmnie
1833 Hinkle Deegan Lake Road
Syracuse, New York, United States
Phone: 607-252-7173
Email: info@ratichlnie.com
Website: https://ratichlnie.com

12. Changes to Sales Policy

Frosttmnie reserves the right to modify, amend, or update this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We recommend reviewing this policy periodically to stay informed of any updates.

13. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the state of New York, United States, without regard to its conflict of law principles.

By placing an order with Frosttmnie, you agree to comply with this Sales Policy. If you do not agree with any part of this policy, please refrain from making a purchase on our website.

Thank you for choosing Frosttmnie! We are committed to providing you with high-quality electronics and an exceptional shopping experience.